As you will see in the process I show you, creating a training area will actually help you decrease the amount of possible refunds you receive. What about forums? I will tell you why I actually don't recommend forums, and what avenues you can take to make things better and easier for your customers. In fact I have found that forums just create unhappy customers and eventually an unhappy you. Should you create a video training center or can you just use reports and PDF files? These questions will be answered in this video.